Connect and engage your passengers to transform their inflight experience and increase ancillary revenues.
Reassurance
Restore passenger confidence with digital connectivity, travel updates and guidance, door-to-door.
Connectivity
Simplify discovery, purchase and access to in-flight WiFi connectivity to make your apps the gateway to information.
Engagement
Enable personalised experiences with maps and travel shopping from digital touch-points, on-the-ground and inflight.
Single Integration Point
With 40+ pre-integrated, pre-selected partner APIs for information access, secure inflight WiFi access, connectivity purchase, contextual e-commerce, the marketplace apps provide a one-stop solution to travel information and shopping.
Our unique wait time optimisation, personalisation algorithms and advanced analytics drive significant ancillary revenues for airlines while improving traveller satisfaction across their entire journey.
The airline industry has identified building confidence of would-be travellers to be the key component in passenger experience strategies. Physical bio-security measures at the airport and on-board aircraft are important but a fully confident traveller needs real-time, accurate, comprehensive tailored information available in an omni-channel non-interrupted continuum before the point of booking – all the way to the destination.
FrontM applications are designed for on-the-ground and inflight use, together digitally mirroring each step of the passenger physical journey, creating a win-win, customer experience and ancillary revenue benefits to airlines.
Aviation Apps Marketplace
Explore some of our passenger experience and ancillary revenue-generating apps in the FrontM marketplace, offered as single apps or built into customised SuperApps and as APIs.
Interactive Maps
- Inflight engagement
- Interactive with vast destination POI
- Ads, travel products
Boarding Manager
- Airport way finding
- Contextual updates
- Agents connect, track & notify pax
Journey Planner
- Tours, experiences, activities & parking
- Hotels & restaurants
- Targeted promotion
Inflight Chatbots
- Automated self-support on flight
- PSS data, IFE/C
- Travel retail products
Our Partner Network
Airlines
Increase ancillary revenues in tandem with driving passenger reassurance via continuous engagement, personalisation even when offline cruising at 36,000 feet.
Airports
Let us digitally mirror passengers physical and emotional journeys from kerb-to-kerb to reduce wait-time, drive passenger confidence and increase commerce for your airport.
Ecosystem partners
Let us transform how passengers access your product, service or solution and increase sales. Continuous engagement, personalisation and contextual presentation, even when the passenger is mid-flight and offline, holds the key to accelerated recovery.
How to integrate FrontM
SDK for your website, mobile app, kiosk, IFE or IFC portal
Based on your choice of marketplace apps or custom apps, we’ll create the SDK with a custom, white-labelled, UI/UX designed for your brand, SDK. The SDK may be multi-platform, or for one channel at a time based on your business needs. This process removes your IT overheads and ensures a fast testing cycle and roll out.
Ready to deploy marketplace apps
Our product team, partner ecosystem and developer network are constantly enhancing existing marketplace apps and developing new ones. It’s a bit like Alexa’s still store or Apple play store. Select the first app for your digital channels and request for an SDK. After the initial integration, adding further apps to your digital channels is an easy ‘drag and drop’.
Custom app
FrontM’s developer tools, pre-integrated data points and APIs enable us to integrate with your legacy systems, PSS, LRM, CRM or affiliate data systems at pace, in order to create custom apps. These may be to drive passenger experience, crew connectivity or ancillary revenue. Our aim is to meet your business goals while securing the best value for your investment.
Delivery methodology
2 Weeks
App integration prototype via
mobile apps, web, IFC pages.
+4 Weeks
App pilot testing with fully iterative
enhancements and improvements.
+4 Weeks
Further customisation, SDK integration
and commercial roll out.
Support & Operations
All our solutions are offered on a fully managed service model. We empower you with a live dashboard presenting key performance metrics, revenue calculations and analytics. Our infrastructure and performance SLAs are designed to meet your business needs. All passenger transactions and post sales customer service is handled by our trusted service partners.
FrontM platform tools
Maps, conversational AI, personalisation and targeting algorithms, digital payments, offline caching, data analytics and third party API integration adapters are just some of our developer tools. We are obsessed about the API-first design and programmability of our platform. Check developer.frontm.com to learn more.