Remote Video Assistance

Marketplace App

Address support requests by getting the right people together at the right time

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Reduce Customer Service costs and Increase Revenues with real-time Remote Assistance

Why use many tools for collaboration when you can use one? Digital Workspace tools have been built to bring ship and shore teams closer together. Communicate,connect and collaborate effortlessly, anywhere

Key Capabilities

Web, mobile and desktop apps offered via a standard multi-tenanted SaaS model or as an enterprise branded solution.

Virtual Assistant
Intelligent timeline with frequent activities
Phone contacts & user directory
Dynamic groups private & broadcasts
Digital marketplace always growing apps
Support groups
E-Wallet & digital payments
Network aware for allowances
Satellite optimised video & voice calls
Designed for Satcom

Optimised video for sub-256kbps ship network

White-labelled apps

Mobile & Web apps branded to your company

First Contact Rules

Rules based call-routing to your support teams

Self-Service

Admin module to manage your customers & users

24×7 Knowledge

Add self-service FAQ & knowledge (offline use)

Data Integration API

Easily connect your ship side data or cloud system

Launch in 4 Weeks

Configurable framework enables rapid launch

Fully Managed Service

SaaS offering with zero IT overheads

Eleos provides a video assistance solution framework to address ship-side support requests from shore-based distributed support teams, using a call-hunting algorithm and remote assistance tools.

Let’s discuss how we can reliably accelerate maritime digitalisation

Maximise your existing satellite connectivity with specific workflow automation via our unique policy-based routing design.

Out-of-the-box benefits: Pre-built 360 solutions to meet today’s key goals

De-risked: We associate ourselves with your success

ROI: Our pride is in proving high returns to our partners

Market leader: We continuously innovate & excel to stay ahead